What to Do When a Loved One Dies

Losing someone at the resort — in a hotel, a dacha in Adler, or at home in Sochi — is disorienting. The main rule: do not touch the body and do not call unofficial transport before a doctor arrives.

Call an ambulance or district therapist to confirm death. Wait for the medic, record the time, and obtain the medical death certificate — without it ZAGS will not register the death.

When the certificate is in hand, call Sochi Funeral Agency. We work 24/7 across the coast — from Krasnaya Polyana to Khosta and central Sochi. We arrange delivery to Sochi morgue morgue.

Call family after official confirmation when you have the doctor's document. This avoids panic and misunderstanding — especially when part of the family is in other cities.

Ask a trusted person to help with calls. Funeral format, cemetery, farewell date — discuss with family and the agent; do not take everything on yourself.

Warn those traveling to the resort: burial is usually on the 2nd or 3rd day; they need time on the road — in season tickets and transfers should be booked early.

Consider the deceased's wishes, family traditions, and budget. The agent draws up a plan: Sochi Cemetery or cremation, farewell at a district church, coffin, wreaths, cross.

We handle all calls — CRB morgue, ZAGS, cemetery, church. The family decides "what," the agent does "how." This matters especially if you are not local and do not know resort infrastructure.

Phone consultation is free. Price is fixed in the contract before work begins — no add-ons along the way.

You will need: medical certificate, deceased's passport, OMS policy, civil death certificate from ZAGS (Form No. 11), burial or cremation permit.

The agent helps with the burial benefit at SFR, a plot permit at Sochi Cemetery, and crematorium application. By power of attorney — without personal queues.

Timelines depend on circumstances of death and institution workload. We coordinate stages in parallel to meet a two- to three-day schedule before the funeral.

Grief, confusion, guilt — normal reactions. Do not refuse help from a psychologist, especially if the loss happened away from your usual environment, on vacation or wintering at the coast.

Delegate organizational tasks to the agent — this is not weakness but a way to preserve strength for farewell.

Explain events to children in simple words and give them a chance to say goodbye in a comfortable format.

Do not move the body, do not aggressively clean the room before confirmation of death, do not agree to services from strangers in a hospital corridor without a contract.

Do not choose a cemetery and burial format blindly — the agent will explain realistic timelines and availability at Sochi Cemetery.

Do not leave the body in a closed room without ventilation for long — professional transport to the morgue is required.

The 9th, 40th days, and memorial meal matter for many families in Sochi and Khosta. We help with panikhida, wreaths at the cemetery, and choosing a venue for the meal.

Whether to follow traditions is your choice. We support any format.

Grave care, cross, monument — order later, including remotely.

After the body is taken away, treatment of the room where the deceased was located is recommended. This is a standard sanitary measure, not a matter of shame.

The agent advises when to call disinfection services in Sochi or Sochi and what can be done before they arrive.

Especially relevant for guesthouses and rental apartments at the resort — to avoid problems with landlords and neighbors.